Refund and Returns Policy
Refund & Return Policy
Returns
We want our customers to be satisfied with their purchases. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
Items must meet the following conditions:
- The product must be unopened and in its original packaging.
- The bottle must not be damaged or used.
- Proof of purchase or order number must be provided.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method.
Refund processing may take 5–10 business days depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Our support team will assist you with a replacement or refund.
Please include:
- photos of the damaged item
- your order number
Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part or a damaged product.
Contact for Returns
If you need assistance with a return or refund request, please contact our support team:Email: support@primebourbonmarket.shop
Responsible Purchasing Notice
Prime Bourbon Market sells alcoholic products intended only for customers of legal drinking age. By placing an order, you confirm that you meet the legal age requirements in your location.